Answers from your company knowledge
Uses your web pages and files as the basis for each answer and shows the source.
Made in Finland · European data protection
An AI agent that answers from your company knowledge
Serve customers even when your team is unavailable. Connect your website and files, test answers, and publish a chat widget without code.
Hi! 👋 I'm Aihio's AI agent. How can I help? How does Aihio process personal data? Aihio processes personal data according to its privacy notice and data processing agreement. Source: Privacy and security
Why Aihio
From answers to action. Grounded in your knowledge and under your control.
Aihio connects your knowledge base with the conversation at hand, moves the customer forward when needed, and helps you improve answers under your control.
Understands the situation
Takes the open page and earlier conversation into account, so the customer does not have to start over.
Moves the conversation forward
Collects the details needed, presents the right action, or hands the conversation to a specialist.
Improves under your control
Shows knowledge gaps so you can correct the answer and update the knowledge base from conversations.
The agent lifecycle
Train, customise, test, and publish. Improve from conversations.
Connect your knowledge, review answers, and publish the chat widget. As conversations accumulate, identify knowledge gaps and update answers in the same dashboard.
Website address aihio.ai/en/help
- Find pages
- Structure content
- Identify connections
- Update agent
3 pages ready for the agent
Drop files here PDF, DOCX, and TXT files
Product-guide.pdf Ready to process
Add ready-made answers to frequently asked questions.
Question How do I get started?
Answer
Create an agent and add the widget to your website by following the instructions.
Profile image Aihio logo Change
Primary colour
Corner shape
Welcome message Hi! How can I help?
How do I add the agent to my website?
Preview
Knowledge base 3 pages ready for the agent
Hi! How can I help?
Test question
How do I add the chat widget to my website?
Searching your knowledge base
Forming an answer
The Publish page provides a ready-made embed code. Copy it into your website’s HTML.
Source used for this answer Publish to your website
Copy the ready-made embed code from Publish and add it to your website HTML.
Choose a publishing channel For your website or your own systems
1 Choose a channel 2 Connect 3 Verify connection
Copy the embed code and add it to your website HTML.
Embed code Copy
Website preview
Connection ready
Customer question
Can I collect my order from a store?
There is not enough information in the knowledge base to answer this question.
Low confidenceAdd an answer to the knowledge base
Knowledge gap detectedWhat the agent does
From a customer question to the next step.
See how an answer becomes help, a contact request or a conversation with a specialist.
The right information helps customers choose.
The agent uses a product page added to the knowledge base. Page recognition is a beta feature that must be enabled separately.
Answers questions: Is this light suitable for year-round outdoor use?
Aihio agent: Yes. It is built to withstand rain and frost. Exact dimensions and materials are on this product page.
Knowledge base page: Weatherproof terrace light. Identified from the page the customer opened
Turns interest into a ready contact request
The agent clarifies the need and passes the essential context to sales without a separate form.Collects contact details: Could we request a quote for 25 users?
Aihio agent: Of course. I will collect a few details and send the request to sales with this conversation.
Collects contact details: My email is minna@example.com.
Aihio agent: Thank you. The request is ready, and sales can see the conversation context.
New contact request: Ready for sales. Need: 25 users. Contact: minna@example.com
Hands the conversation to a specialist without interruption
When a request needs judgment, the agent invites the team and preserves the full context.Hands off to a specialist: There is a charge I do not recognize. Can I speak with support?
Aihio agent: Absolutely. I will invite a support specialist and share this conversation as context.
A support specialist joined. Emilia: Hi! I can see the conversation and will take it from here.
Brings the next action into the conversation
Text is not always enough. The agent can show a relevant card and guide the next step.Guides the next step: Where is my order 10482?
Aihio agent: It is on the way and due tomorrow. You can open the live tracking here.
Order in transit. The parcel has reached local delivery.. Estimated delivery tomorrow
Pricing
Choose the right plan for your business.
Compare plans and request a demo. We’ll help you find the right fit for your business.
Starter
39 € / month
For a smaller site and regular customer use.
Also includes everything in Free
- 350 message credits per month
- 20 MB published knowledge content / chatbot
- 2 members
- Integrations
Pro
189 € / month
For a growing team and active customer use.
Also includes everything in Starter
- 3 000 message credits per month
- 40 MB published knowledge content / chatbot
- 3 members
- Expanded analytics
Business
449 € / month
For higher usage, larger teams, and broader requirements.
Also includes everything in Pro
- 10 000 message credits per month
- 50 MB published knowledge content / chatbot
- 5 members
- Higher team limits
What do I need to get started?
You need your website address and the content the answers should use. Aihio helps you find the pages, then lets you review the sources and test answers before publishing.
How do I add the chat widget to my website?
Aihio gives you a ready embed code that you can copy and paste into your website. If you prefer, you can ask Aihio for installation help.
How do I test and correct answers?
Before publishing, ask real customer questions and review each answer with its source in the same view. After launch, conversations reveal knowledge gaps, and you can save a corrected answer directly to the knowledge base.
What happens if the agent cannot answer?
The agent uses the fallback reply you define, and you can add the missing information to the knowledge base. On Pro, the conversation can be handed to human support. Otherwise, the agent directs the customer to your chosen contact channel.