The knowledge base is the chatbot’s source of truth. The better the knowledge base, the more accurate the chatbot’s answers.
How the knowledge base works
Aihio converts material you add into a search index. When a user asks a question, the chatbot looks up relevant passages in the knowledge base and composes an answer from them.
What makes a good knowledge base
- Content is up-to-date — outdated information causes wrong answers
- Documents are well-structured — clear headings and paragraphs improve retrieval
- Coverage is broad — all important topics are represented