FAQ
Frequently asked questions
Find answers to the most common questions about Aihio, pricing, integrations, privacy, and technical features.
General
The basics about Aihio
What is Aihio?
Aihio is a Finnish chatbot platform that lets businesses create a website chatbot without coding. The chatbot answers common customer questions from your own content, guides visitors to the right next step, and helps collect contact details when a person needs to follow up.
How does the Aihio chatbot work?
You add website pages, documents, FAQs, product information, and instructions as knowledge sources. The chatbot uses that material to answer in natural language. Review the conversations regularly and update the knowledge base when products, prices, or terms change.
Who is Aihio for?
Aihio fits companies that receive repeat questions on their website and want a self-service way to test automation before committing to a custom project. It is especially useful for Finnish customer service, e-commerce, service businesses, and B2B teams with clear knowledge sources.
Pricing
Questions about pricing
How much does Aihio cost?
The Free tier is permanently free — no time limit and no credit card. Paid tiers start at 39 euros per month and include more message credits, documents, and team members. Check the pricing page for the latest numbers.
Does Aihio offer a free tier?
Yes. The Free tier is permanently free — no time limit, no credit card. You can deploy the AI agent on your site and get a feel for the platform before paying a cent. When message volume grows, upgrade to Starter or Pro.
Can I cancel at any time?
Yes, you can cancel your subscription at any time with no commitment period. After cancellation, the service remains available until the end of the billing cycle.
Technical
Technical questions
Which platforms does Aihio integrate with?
Aihio can be embedded on WordPress, Shopify, and most websites with one script. Zapier, REST API, and webhooks support common automation needs. Check the integrations page for the current status before planning a deep CRM or support-desk rollout.
Is a REST API available?
Yes. Aihio provides REST API and webhook options for teams that want to connect the chatbot to their own workflows. For advanced two-way integrations, check the current API scope before rollout.
Which languages are supported?
Aihio is designed around Finnish and English use. Finnish is the main differentiator: the chatbot is built to handle Finnish wording, compound words, and everyday customer questions instead of relying on a thin translation layer.
Security
Security and privacy
How are GDPR requirements handled?
Aihio is built around an EU-based service setup and provides a Data Processing Agreement for purchasing and GDPR review. Review the privacy policy, DPA, subprocessors, and data flows before publishing any customer-facing chatbot.
Where is the data stored?
Personal data is primarily stored within the EU, and language-model providers may be used for limited processing under separate contractual safeguards. Connections are encrypted in transit, and technical and organizational measures are documented in the Data Processing Agreement.
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