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Frequently asked questions

Information about using Aihio, pricing and data processing.

What Aihio is and who it is for

The quickest overview of the product, its purpose and the self-service model.

What is Aihio?

Aihio is a Finnish self-service platform for building AI agents, adding data sources, publishing and ongoing management. The agent answers from your own knowledge sources, guides website visitors and can collect a contact request when a person should continue.

Who is Aihio for?

Aihio fits companies and organisations that receive recurring website questions and want to manage the solution themselves. It supports customer service, lead capture and guided website journeys without turning every change into a separate delivery project.

Do I need technical skills?

No. Adding data sources, branding and day-to-day management happen in the browser. Publishing requires adding a short script to the website, and Aihio can assist with installation, configuration, branding and launch when needed.

Plans, billing and getting started

What it costs, when payment starts and how the plan can change.

How much does Aihio cost?

Access is arranged through a demo. Paid plans start at €39 per month. Current prices, included usage and add-ons are always listed on the pricing page.

Can I cancel or change plans?

Yes. You can cancel or change the plan when your needs change. After cancellation, the service remains available until the end of the paid billing period.

Is Enterprise priced publicly?

No. Enterprise scope depends on rollout, integrations, support level, governance and procurement requirements. We first map the need and then provide a proposal.

Knowledge, website context and integrations

How the agent receives its data sources, is published and connects to other work.

Which content can the agent use?

You can add website pages, files and manually written question-and-answer content to the knowledge base. Sources can be reviewed and updated from the dashboard.

Does the agent understand the page a visitor is viewing?

Yes. Current page context can help the agent adapt its guidance to the page, product or service the visitor is viewing instead of treating every conversation as identical.

Which integrations are available?

Aihio can be embedded on a website, published through the WordPress plugin and connected through Zapier, REST API and webhooks. SMS is available through the organisation's own Twilio account. The integrations page shows the current status.

Data processing and European infrastructure

The practical answers procurement and data protection teams usually need first.

Where is customer data stored?

Customer data is stored in EU-based services. The current subprocessors, purposes and data flows are documented in the privacy materials and Data Processing Agreement.

Is a Data Processing Agreement available?

Yes. A Data Processing Agreement is available for customers and does not require an Enterprise plan.

Is customer content used to train public models?

Aihio does not use a customer's knowledge base or conversations to train a public model. The service uses the data only to provide and improve the agreed customer service within the documented processing terms.