Everything that runs the agent, in one product.
Data sources, instructions, preview and usage state all sit inside the same product. You can see what the agent grounds its answers in, and change it yourself.
- Editor
- Data sources
- Playground
- Conversations
- Publish
- Design
- Content
- Behavior
Data sources
- Websites Ready
- Files Ready
- Questions and answers Draft
AI instructions
Answer briefly and politely. Only state delivery times that appear in the knowledge base. If the information is missing, offer to put the customer in touch.
Preview
What does delivery cost in Finland?
Delivery is free on orders over 50 euros. Below that, the delivery fee is 4.90 euros.
Source · Delivery terms
Publishing
Live on the website
Illustrative workspace · example data
Platform map
What the platform covers. Six areas, not six stages.
These are the areas you control. They are not an order to follow; any of them can change at any time.
Data sources
Websites, files, text and question-and-answer pairs make up the knowledge base. You can test retrieval and inspect the indexed content before the agent uses it.
Instructions and answering
One instruction field sets the tone, the limits and what the agent does when it lacks an answer. Answer length, language and protected terms live in the same place.
Preview and publish
The preview is a real test conversation on the same model the website uses. You publish once the answers hold up.
Conversations and feedback
You see what customers actually asked, where the agent had no answer, and which answers people rated.
Handover to a person
A conversation can move to a person in the same window, and the specialist sees what has already been discussed.
See how handover worksImprovements from conversations
A weak answer can be corrected straight from the conversation into a new question-and-answer source, which the agent picks up at the next update.
What the whole path looks like to the customer: a question, a grounded answer, and a handover that keeps the context. Assess the support path
How a conversation becomes contact: explicit consent, a lead, and what happens to it next. Assess the sales path
How data is handled, and on what infrastructure, is documented in one place. Read how data is handled
Get started
See Aihio in a demo.
Tell us what you need. We can discuss how Aihio fits.