Your team is available
The customer selects “Talk to human”. Your team receives the request and can join the same conversation. The agent pauses while a person takes over.
Talk to human
AI and your team. One conversation.
Let your AI agent help with everyday questions. When a customer needs a person, your own team continues in the same chat window with the earlier messages in view.
Illustrative demo. Can I still change my order’s delivery address? Talk to human. Waiting for a support agent. Anna joined the conversation. Hi! I see you’d like to change the delivery address. Your order hasn’t shipped yet. What’s the new address? 12 Example Street, 00100 Helsinki. Thanks for your help! The address is now updated. You’ll receive confirmation by email. Have a lovely day!
Illustrative demo. Can I still change my order’s delivery address? The team is offline. Leave a message using the menu and customer service will get back to you by email. Leave a message and we’ll get back to you. Email address, Your question. Thanks for your message! We’ll reply by email.
Pick up where your customer left off.
Handing over a conversation shouldn’t mean starting over. Your customer stays in the same window, and your team sees what has already been discussed.
The customer asks for a person
When your team is available, the customer can select “Talk to human” from the chat window menu.
Your team picks up with context
Open the request in Conversations in My Aihio. The customer’s questions and the agent’s replies are already there.
One responder at a time
The agent pauses while a person helps. After the human part ends, the conversation can return to the agent.
Help now. Or follow up later.
Human support follows your team’s opening hours and presence. Customers can see whether to ask a person to join or leave a message for a later reply.
Your team is away
With “Leave a message”, the customer describes what they need and leaves an email address. The request is saved in Conversations in My Aihio for follow-up.
Leave a message
You decide when your team is available.
Set opening hours and manage team presence. Email notifications follow your notification settings. Your own team supports customers; Aihio provides the shared chat window and tools.
Questions
Clear answers.
Can the agent and a person answer at the same time?
No. Automatic replies pause when the customer requests a person. A teammate can continue in the same conversation, which can return to the agent after the human part ends.
What happens outside opening hours?
The customer can leave a message and email address. The request is saved in Conversations in My Aihio. Email notifications follow your notification settings; leaving a message does not promise an immediate reply.
Does the specialist see the earlier conversation?
Yes. The core benefit is that the same thread continues and the customer does not need to start over.
Do we need a separate live chat service?
No. Human support uses the same website chat window as your AI agent. Your own team handles human support in Conversations in My Aihio.