Verified visitor identity
Signed identity ties a conversation to the correct user without trusting a claim sent by the browser.
Human support
The agent helps first. A person continues when needed.
Customers do not need to switch channel or repeat themselves. Your team sees the conversation and continues in the same chat.
Aihio assistant
Specialist joined
Could a person check this for me?
Of course. I have the conversation and will continue from here.
Source · Help centre
Anna · Support
Continuing in the same conversation
Write a message…
Encrypted in transit and at rest
Data is encrypted while moving between services and while stored by the services in use.
Consent and erasure controls
Lead capture supports consent, and conversations and contacts can be deleted for privacy requests.
Two handoff paths
Help now. Or follow up later.
Live handoff
When a team member is available, they join the same conversation and the agent pauses.
Specialist available
Can someone help me?
A specialist can continue in this same chat.
Live handoff
Offline request
When the team is away, the customer leaves a message and contact details for follow-up.
Team away
Can someone help me?
Leave a message and contact details for follow-up.
Offline request
The human workspace
The context needed. No fresh start.
- 1 The customer asks the agent
- 2 The agent recognises the need for help
- 3 A specialist receives the context
- 4 The specialist continues in the same chat
Delivery address
AI paused · Anna responding
Could a person check this for me?
I have joined the same conversation and can continue from here.
Write a reply…
Human support safeguards
Verified visitor identity
Signed identity ties a conversation to the correct user without trusting a claim sent by the browser.
Encrypted in transit and at rest
Data is encrypted while moving between services and while stored by the services in use.
Consent and erasure controls
Lead capture supports consent, and conversations and contacts can be deleted for privacy requests.
Questions
Clear answers.
Can the agent and a person answer at the same time?
After a live handoff, the agent pauses so the customer receives one coherent answer at a time. The conversation can later be returned to the agent.
What happens outside opening hours?
The customer can leave a message and contact details. The request is saved for follow-up.
Does the specialist see the earlier conversation?
Yes. The core benefit is that the same thread continues and the customer does not need to start over.
AI and your team together
Automate what repeats. Keep people where they are best.
Build the agent yourself and enable human support when your team is ready to serve in the same chat.
Start for free