Chatbot
This section covers creating an AI agent, managing settings, and publishing it to your site.
Recommended order
Start with the first guide or open the article that matches your current task.
Create an AI agent (1 min read)
Create a separate agent for a new task in the correct workspace.
Data sources (7 min read)
Add, inspect, and keep your AI agent’s data sources up to date in one view.
Agent settings (3 min read)
Find the right settings for answers, the conversation interface and security.
Languages and localisation (7 min read)
A chatbot's language is three separate things: reply language, widget interface language, and knowledge search language.
Publish (5 min read)
Publish an AI agent as a chat widget or an embedded conversation.
WordPress plugin (2 min read)
Add the Aihio chatbot to WordPress with the official plugin and a one-click connection.
SMS channel (Twilio) (4 min read)
Connect your own Twilio account and let the AI agent answer SMS. You own the numbers and pay Twilio directly.
Control the chat window with JavaScript (5 min read)
Open the chat window from your own button, listen for events and pass analytics consent from your website.
Identity verification (7 min read)
Pass server-signed user information and choose the right verification method for your chat window.
Custom HTTP Actions (5 min read)
Define an HTTPS API call that the agent fills in and the server runs during a conversation. Credentials are stored encrypted and calls are protected.
Receive events with webhooks (4 min read)
Send agent events to your system and verify incoming webhook requests.
Send a message through the API (4 min read)
Call an AI agent from your server, continue a conversation and handle API errors.
Define your agent's task and response style (2 min read)
Write clear instructions for what your agent helps with, how it responds and what it does when information is missing.
Test your agent before launch (3 min read)
Check answer quality, boundaries and the chat widget before making your agent available to customers.
Customize the chat widget's appearance and content (2 min read)
Set the widget's identity, colors and welcome messages, then check the result on different screens.
Review conversations and improve responses (3 min read)
Find where your agent helped and where an answer needs correction, then verify the change with a new test.
Enable human support and test the handover (3 min read)
Configure team availability and verify both live conversations and leaving a message when the team is away.
Collect contact details in a conversation (2 min read)
Define when to collect contact details and safely verify form submission.
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