# Review conversations and improve responses

URL: https://aihio.ai/en/help/ai-agent/conversations\
Description: Find where your agent helped and where an answer needs correction, then verify the change with a new test.

Conversations show what customers ask your AI agent and how it responds. Use these observations to improve sources and instructions. A confidence level alone does not prove that an answer is correct or incorrect.

## Before you start

Select the correct workspace and agent in Oma Aihio and open **Conversations**. You need permission to view those conversations. Preview conversations appear on the **Playground** tab and do not represent real customer traffic.

Conversations may contain personal information. Do not copy it into new sources or support requests unless it is necessary for the task and you are allowed to process it.

## Identify what needs correcting

1. Open the conversation and read the messages preceding the question.
2. Compare the answer with current source information.
3. Decide whether information is missing or the issue concerns instructions or response style.

| Observation                              | Correct first                                  |
| ---------------------------------------- | ---------------------------------------------- |
| Outdated price or policy                 | The original data source.                      |
| Missing answer to a recurring question   | A source or Q\&A entry.                        |
| An overly long answer or unsuitable tone | The agent's instructions.                      |
| An unclear customer question             | Instructions for asking a clarifying question. |

## Save a corrected answer

Improving an answer directly from a conversation requires Pro or higher. If the action is unavailable, correct the information directly in **Data sources** and update the knowledge base.

1. **Open the answer correction**

   Select **Improve** on the answer you want to correct. In **Improve answer**,
   check the original question and write a factual response supported by your
   sources.
2. **Save to the knowledge base**

   Select **Save to knowledge base** and wait for confirmation. The correction
   is saved as Q\&A content. Also check that conflicting older information does
   not remain in the knowledge base.
3. **Update the knowledge base and test**

   Open **Data sources** and publish the changes with **Update knowledge
   base**. Wait for completion and ask the same question in a new test
   conversation. The correction does not alter a response already sent to a
   customer.

## If the correction does not help

First check that the knowledge update finished. Look for conflicting sources on the same topic and make sure the instructions do not request different behavior. If the new answer is incorrect, edit that source and update the knowledge base again.

Continue checking previously successful questions too. A useful correction helps with the affected situation without making other answers worse.
## Next steps

- [Data sources](/en/help/ai-agent/knowledge) — Add, inspect, and keep your AI agent’s data sources up to date in one view.