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Documentation Index

Fetch the complete documentation index at: /llms.txt

Use this file to discover all available pages before exploring further.

Help centre frequently asked questions

Answers to common questions.

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Start with the problem you observed. If you need individual help, contact us and describe what you tried to do and where it failed.

Can I use Aihio for free?

Access and a suitable subscription are arranged during onboarding. Check current options on pricing or request a demo . Do not assume that separate registration is open.

Where is my data stored?

Check the personal data Aihio processes and how it is handled in the privacy policy . Your agent’s purpose and the data you provide need a separate assessment. Do not add secrets or unnecessary personal information to knowledge sources.

How big can the knowledge base be?

Check the selected workspace’s usage and limit on the billing Subscription tab. Current options are on pricing . Remove duplicated and unnecessary content before expanding the knowledge base.

Does Aihio support languages other than Finnish and English?

Reply language and chat-interface language are different settings. Check the available choices and fallback behaviour in the language guide . Test the languages your customers need before launch.

Why does the agent not use the information I just added?

Saving a source does not publish the change. Check its content and status, select Update knowledge base and wait for a successful update. Test again. The data sources guide explains the checks.

Why is the chat widget missing from my website?

Check the installation code, agent status and allowed website domain. Try the published page in a private browser window. Follow the publishing troubleshooting guide .

When contacting support

Section titled “When contacting support”

For data-access or deletion requests, see data handling and deletion requests . Ordinary documentation feedback is not the channel for handling a privacy request.

Include the workspace and agent, time of the problem, browser and visible error message. Describe the expected and actual results separately. Remove personal information, API keys and other secrets from screenshots before sending them.