Query processed in Helsinki
When the agent looks for an answer, the query is processed for retrieval on Aihio-managed infrastructure in Helsinki. Your data stays in the EU.
Customer support
Resolve the recurring. Keep people for what matters.
Aihio answers from your company knowledge around the clock and hands the conversation to your team when judgement or empathy is needed.
Aihio assistant
Human support available
I need help changing the delivery address.
I can hand this conversation to a specialist. They will see what we have discussed.
Source · Help centre
Handoff readiness Team online
Handled by
AI agent
Next
Specialist
Write a message…
Not used to train models
Conversations and knowledge content are processed to produce answers, not to train models.
Page recognition without reading the page
The widget sends a derived page identifier, not the URL, page content, forms, or query parameters.
A calmer service queue
Less repetition. A clearer route to help.
Answers without waiting
Customers get an immediate answer to common questions outside office hours too.
One approved knowledge base
The agent uses the same instructions, pages and documents your team maintains.
A person at the right moment
Complex situations continue with your team without making the customer start again.
Current-page context
The agent understands which knowledge-base page the customer is viewing.
When a customer asks “What does this include?”, Aihio can prioritise the open knowledge-base page. The widget sends only a derived page identifier, never the URL, page content, forms or query parameters.
Open: Growth plan
What does this include?
The Growth plan includes more agents, a larger knowledge base and team access.
Human support
The same thread. A real person when needed.
A specialist sees the conversation so far and continues in the same widget. The agent pauses until the case is returned.
AI agent
Answering from your knowledge
I need help changing the delivery address.
I can bring a specialist into this conversation. They will see what we have discussed.
Context moves with the conversation
Specialist workspace
Anna joined
Conversation context
The customer wants to update a delivery address. The agent has already confirmed the order topic.
I can check that. Let us continue from here.
Start without a project
From knowledge to service. In four clear steps.
- 01
Build
Add websites and documents to the knowledge base.
- 02
Test
Review answers before visitors see them.
- 03
Publish
Embed the branded widget with one script.
- 04
Improve
Find questions, gaps and opportunities in conversations.
Safeguards for customer support
Query processed in Helsinki
When the agent looks for an answer, the query is processed for retrieval on Aihio-managed infrastructure in Helsinki. Your data stays in the EU.
Not used to train models
Conversations and knowledge content are processed to produce answers, not to train models.
Page recognition without reading the page
The widget sends a derived page identifier, not the URL, page content, forms, or query parameters.
Questions
Clear answers.
What happens when the agent cannot answer?
You can guide it to ask for contact details or hand the live conversation to a person. The exact path depends on your settings and team availability.
Can I review conversations?
Yes. Conversation history helps you review answers and identify recurring questions and knowledge gaps.
Improve the first answer
Let the agent handle repetition. Keep your team close.
Build the first version from your existing customer information and test it before publishing.
Start for free